Who we are
Suggested text: Our website address is: http://www.bouncing-around.co.uk
Last updated: 26 July 2026
Bouncing Around respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have in relation to your personal information.
1. Who we are
Bouncing Around is a family-run bouncy castle and party equipment hire business based in Carluke.
We provide hire services throughout North and South Lanarkshire and may also accept bookings further afield by arrangement.
For privacy enquiries, please contact:
Business: Bouncing Around
Telephone: 07776 200093
Email: info@bouncing-around.co.uk
Facebook: Bouncing Around
You can also contact us by email, through Facebook, or by using the enquiry form on this website.
2. Information we collect
When you contact us, complete our enquiry form or make a booking, we may collect:
- Your name
- Telephone number
- Email address
- Event address and postcode
- Event date
- Details of the inflatable or equipment requested
- Whether the event is indoors or outdoors
- Information about the setup surface and access
- Details about stairs, gates, power supplies or extension cables
- Extras selected, including slush, popcorn or candy floss machines
- Any other information included in your message
- Records of your enquiry, booking, payments and correspondence
Names, postal addresses, email addresses, telephone numbers and payment details are examples of personal data covered by data-protection law.
3. How we collect your information
We may collect information when you:
- Submit an enquiry form through our website
- Telephone, email or message us
- Contact us through Facebook
- Make or amend a booking
- Pay a deposit or hire charge
- Sign a hire agreement or waiver
4. Why we use your information
We use your information to:
- Respond to your enquiry
- Check availability
- Prepare quotations and package options
- Manage, confirm and amend bookings
- Arrange delivery, installation and collection
- Confirm access, power and safety requirements
- Take deposits and payments
- Send booking information and safety instructions
- Deal with cancellations, weather changes or complaints
- Maintain business, insurance and accounting records
- Protect our equipment, customers and business
- Comply with legal or regulatory obligations
5. Our lawful basis for using your information
We normally use your information because it is necessary to:
- Take steps at your request before entering into a hire contract
- Perform our hire agreement with you
- Meet legal, tax, insurance or accounting obligations
- Pursue our legitimate business interests, such as managing enquiries, bookings, safety and customer service
The ICO explains that processing connected with performing a contract or taking steps requested before entering one may rely on the contract lawful basis. Businesses must always identify an appropriate lawful basis before using personal information.
We will ask for separate consent before using your details for marketing messages where consent is required.
6. Who we may share information with
We do not sell your personal information.
We may share limited information where necessary with:
- Website and hosting providers
- Form and email-delivery providers
- Payment providers
- Accountants, insurers or professional advisers
- Regulators, courts, police or other authorities where legally required
- Service providers helping us operate our business
Our website uses WPForms to collect enquiry details and WP Mail SMTP with Brevo to deliver website emails. Brevo describes itself as a data processor when handling information on behalf of its customers.
These providers may only use information as needed to provide their services and are expected to protect it appropriately.
7. International transfers
Some technology providers may process or store information outside the United Kingdom.
Where this happens, we will rely on appropriate legal safeguards required under applicable data-protection law.
8. How long we keep information
We keep personal information only for as long as reasonably necessary.
As a general guide:
- Unsuccessful enquiries may be kept for up to 12 months
- Booking and customer-service records may be kept for up to 6 years
- Financial and payment records may be kept for the period required by tax and accounting law
- Accident, insurance, complaint or legal records may be kept for longer where reasonably necessary
We may delete information sooner where it is no longer required.
9. How we protect your information
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
These steps may include:
- Password-protected accounts
- Restricted access
- Secure website connections
- Reputable hosting and email providers
- Keeping software and plugins updated
- Deleting information when it is no longer needed
However, no online system can be guaranteed to be completely secure.
10. Your data-protection rights
Depending on the circumstances, you may have the right to:
- Ask for a copy of your personal information
- Ask us to correct inaccurate information
- Ask us to delete information
- Ask us to restrict how information is used
- Object to certain uses
- Ask for information to be transferred
- Withdraw consent where processing relies on consent
- Complain about how your information has been handled
To exercise any of these rights, contact Bouncing Around using the details above.
We may need to verify your identity before responding.
11. Complaints
Please contact us first if you have any concern about how your information has been handled.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
12. Cookies
Our website may use cookies or similar technologies required for website functionality, security, forms and analytics.
Where non-essential cookies are used, visitors may be asked for permission before they are placed.
13. Children’s information
Our services are booked by adults.
We do not intentionally collect children’s personal information through the website unless it is genuinely necessary for safety or booking purposes and is supplied by a parent or responsible adult.
14. Links to other websites
Our website may contain links to third-party websites, including Facebook.
We are not responsible for the privacy practices or content of external websites. Visitors should read the privacy notices on those sites.
15. Changes to this policy
We may update this Privacy Policy when our services, website or legal obligations change.
The latest version will always be published on this page with the updated date shown at the top.